Claimants may seek to record a telephone conversation or an interview with DWP either openly or covertly using digital recording devices such as cameras, microphones and mobile phones. There are a number of reasons why the Department should stop this happening in open plan public spaces. Jobcentre Plus has particular guidance on this here.
A key concern is that if the claimant is visiting DWP premises such as a Jobcentre, and is using, or intends to use, their recording equipment, in an open plan area they could record other claimants’ personal information. This is not acceptable.
If the claimant insists on recording their interview, a private interview room must be used. Where such a facility is not available on site and no other solution is possible, arrangements to use an alternative Jobcentre Plus office will need to be considered.
Staff should also be aware that interviews can…
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